Hydrovia (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, request our services, or interact with us.
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1. Information We Collect
We may collect the following types of information:
Personal Information
* Full name
* Email address
* Phone number
* City or location
* Inquiry or service-related details
Technical & Usage Information
* IP address
* Browser type and device information
* Website usage data (pages visited, time spent)
We collect only the information necessary to provide our services effectively.
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## 2. How We Use Your Information
Your information is used to:
* Respond to inquiries and consultation requests
* Provide water purification services and support
* Schedule installations and maintenance visits
* Improve our website and service experience
* Communicate updates, service-related information, or responses
We do not sell, rent, or trade your personal information.
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3. Consent
By using our website or submitting your information, you consent to the collection, use, and disclosure of your information as outlined in this Privacy Policy.
You may withdraw consent at any time by contacting us, subject to legal or contractual restrictions.
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4. Sharing of Information
We may share your information only with:
* Authorized technicians or service partners involved in delivering our services
* Service providers supporting website hosting or communication systems
* Legal or regulatory authorities when required by law
All third parties are required to protect your information and use it solely for authorized purposes.
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5. Data Security
Hydrovia implements reasonable administrative, technical, and physical safeguards to protect your personal information from:
* Unauthorized access
* Loss or misuse
* Disclosure or alteration
While we take strong security measures, no system is completely secure, and absolute protection cannot be guaranteed.
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6. Cookies & Tracking Technologies
Our website may use cookies or similar technologies to:
* Enhance website functionality
* Understand user behavior
* Improve content and user experience
You can adjust your browser settings to manage or disable cookies.
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7. Data Retention
We retain personal information only for as long as necessary to:
* Fulfill service and legal requirements
* Maintain records for business or regulatory purposes
Once no longer required, data is securely deleted or anonymized.
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8. Your Rights
Under Canadian privacy laws, you have the right to:
* Access your personal information
* Request corrections to inaccurate data
* Withdraw consent for data usage
* Inquire about how your information is used
Requests can be made by contacting us using the details below.
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9. Third-Party Websites
Our website may contain links to third-party websites. Hydrovia is not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies separately.
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10. Children’s Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
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11. Changes to This Policy
Hydrovia reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date.
Continued use of our website or services indicates acceptance of the updated policy.
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12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Email: hydrovia13@gmail.com
Phone: +1 506-850-9059